• How do we perform a quality detail without taking your vehicle to a shop?
As long as you have a water faucet, an electrical outlet, and space to do the
vehicle in, we can take care of your needs at home or work. We
only contract detailers that have proven they can do a superb detail job on their
own. They make it worth their while to ensure our clients are happy.
However, due to driving distances and times, service between Haleiwa and
Kaaawa has a two vehicle minimum (or an equivalent charge).

• How long in advance do I need to schedule an appointment?
Chances are we can fit you in some time within the next week. The best thing
to do if you’re scheduling online is to put the day and time that
best fits your schedule. If we need to make any adjustments, we will contact
you shortly.
If you need to get your car done in the next day or two and we can’t fit you in, we
may be able to suggest other shops or detail specialists in
your area.
• How long will the job take?
Of course this depends on the job.  Complete jobs (both interior and exterior) will generally take between 4 to 6 man-hours from
the time we
start to detail your vehicle. If you arrange to have you vehicle done by a particular time we make sure that we have the man-power
available to have
it done on-time.
Some vehicle conditions require additional attention (and time). Your Detail Ace can answer your questions and make sure that
they are able
to meet your expectations at the time of your appointment.

• I don’t like surprises. Are there any extra charges?
We charge for our services based on an assumed time frame for the size of your vehicle. There are certain conditions that may
need a significant
amount of additional time, as well as services that we can offer that are not included in our base packages.
Interior- Sand. Pet hair. Ground in dirt. Kids (gum, crayon, sports activity dirt). Use (as a work vehicle).
Exterior- Red dirt stain. Hard water spots. Cement. Paint overspray. Paint splatter. Industrial fallout. Scratches. Scuffs. Chips.
Please contact our Auto Detail Masters if you have questions regarding any of these conditions on your vehicle.

• Bird droppings had burned all the way through the paint on my last car. How do I prevent that this time?
There are products called paint sealants to help your vehicle in this area. Paint Sealants are (for the most part) man made
polymer resins
that bond to the paint to offer long term protection. They help against chalking and fading of the paint over time, though most high
quality sealants
are marketed to protect against acidic substances like tree sap, bird droppings, red berries or (on the mainland or Big Island) acid
Even if you have had a paint sealant or environmental sealant done on your vehicle, it is a good idea to get toxic substances off of
your vehicle
as soon as possible. (You can think of it kind of like a spill on Scotch™ guarded material, which may not completely stop liquid
from seeping in, but
does give you a lot longer time to clean it up.) For bird droppings that may have dried, place a damp napkin on it & let is moisten
before softly
wiping off. Seeds & other hard substances combined with the acid can make it easy to scratch the surface of your vehicle.
Paint Sealants can be purchased with warranties that may offer repainting of the affected panel(s) if damage is caused by one of
substances that the sealant protects against. These warranties are often good for up to 5 years, but usually must be purchased
within the first
3000 miles of your vehicle

Do you remove water spots?
In almost all cases, water spots can be removed from your vehicle with the right time and attention. Generally, spots from
rainwater will disappear with a good shampoo. Hard water spots appear when your vehicle is subject to an inadvertent shower
from sprinklers or washing in the hot Hawaiian sun which evaporates the water and leaves behind the minerals that set into your
glass, paint, and plastics. The longer your car has been subject to these city water conditions, the tougher it will be to remove
them. If it has been the equivalent of getting showered by a sprinkler every day for more than 3 months, the deposits may have
started to etch into the paint, glass or plastic. Please see your
Auto Detail Master to service
your expectations.

General warnings if you try to take care of hard water spots yourself:
Windshield- Only use a glass polish, not a chemical or acid based water spot remover.
1. The grit on your wiper blades can etch the safety glass over time and chemical or acid based products can seep in and cloud
up your windshield. This does not happen often, but it's not worth the risk.

2. If you are using a glass polish and get taken away from the job for a while DO NOT use the same part of the cloth when you
return. The polish can harden and scratch your glass. Of course, do not use a glass polish on your paint or trim.

3. Be sure to read and follow the directions of the glass polish you use. Some of them will scratch the glass if you rub too hard.
Other Glass and Paint- Any water spot remover will probably be okay to use as long as you follow the instructions. Do not leave
chemical or acid based water spot removers on your paint too long… it can burn (leave marks). It is best to not work in direct
sunlight when removing water spots. The hotter the surface, the easier it is to damage your paint. Heat tends to speed up
chemical reactions and will reduce the time you have before having an adverse effect on your cars surface
Plastics- Wide smooth black plastics and thin chrome-like plastics are very easily burned. You should not try to remove water
spots on shiny black plastics or chrome-like trim with a water spot remover yourself. If you insist on a doing it yourself, try using a
light compound or compound wax instead of chemical or acid treatments.
In General- When you’re done, counteract any chemical or acid based substance with a base (like soap) which will neutralize the
chemical reaction. Polish on the windshield can be removed with a common glass cleaner or washed off with an automotive
product or PH balanced hair shampoo.

• My paint is faded (or oxidized). What can you do for my car?
Short Answer- See one of our Auto Detail Aces and ask about your options.
Long Answer- Depending on how long you plan on keeping your vehicle and how badly it’s oxidized you will have several different
options. These
will range from just using a liquid wax (any hand wax or orbital polisher will leave streaks because the paint is so badly
damaged), to
compounding the vehicle, to high speed polishing, to repainting. Our
Auto Detail Master will be able to give you appropriate
recommendations so you
can make the right decision for your vehicle and your budget.

• I just spilled something in my car. What do I do?
In almost every case, your car will be best served if you can clean up as much of the offending material as you can, as soon as
you can. When you
bring your car in, make sure our
Auto Detail Master knows where the spill occurred & what it consisted of. Our Ace will then go
over options with you
depending on your individual situation ranging from Biozyme™ treatments for organic substances to Ionizers to kill molds,
mildews & lingering
odors. In rare situations, too much of the spilled material may have accumulated in the foam layer beneath your carpeting. You
may need to
consider carpet or upholstery replacement.
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